| Problem |
I Don't remember my username |
| Solution |
Enter your email address and submit the "account information" tool on the top of this page and select the "retrieve" option from the drop down. |
| Problem |
I don't remember my password |
| Solution |
Enter your email address and submit the "account information" tool on the top of this page and select the "retrieve" option from the drop down. |
| Problem |
I never received a confirmation email |
| Solution |
This may be the result of several problems. The first and most likely is that you have spam filtering turned on and our confirmation email was blocked. You must allow email for "hopkins-team.com". After you have made that change, click the re-send confirmation email button at the top of the page.
Another reason my be that you entered the wrong email address. If you feel this is the case, simply create a new account with a working email address. Another remote possibility is that the email just got lost in cyber space. If you feel this is the case, click the re-send confirmation email button at the top of the page. |
| Problem |
I am being told my Alerts are turned of as a result of my email address not being confirmed. |
| Solution |
This is the result of you never click the confirmation link included in the email we sent when you registered. If you never received this email, refer to the above problem / solution. |
| Problem |
What are alerts and how can I control them |
| Solution |
Alerts are emails that are automatically sent out to you when ever a property's criteria meets your alert settings. When a property is listed and falls within your price range, you will receive an email with the details. Whenever an open house is scheduled, you will receive an email with details. If a seller contacts us to aggressively move his property, we consider this a motivated seller and you are alerted of this new information.You can turn any and all of these alerts on or off as you see fit. You are in control. |
